Dear Kameymall Users,

We sincerely apologize for any inconvenience you may have experienced recently and extend our heartfelt thanks for your unwavering trust and support of Kameymall.

We have recently faced a series of challenges, including intense heat, warehouse process optimization, and a surge in order volume, which have collectively strained our original service capacity. In response, we have been making rapid adjustments and increasing our staffing to ensure we can manage these changes effectively.As of now, we are pleased to report that our order processing has returned to its normal course, significantly easing the backlog that had built up previously.

Should there be any individual orders that have been missed or are delayed, please contact our customer service team promptly.

Furthermore, we are delighted to announce that as part of our ongoing efforts to enhance your shopping experience, we have implemented a reduction in shipping costs. This adjustment is intended to provide you with more valuable and cost-effective services.

On June 28th at 15:00 Beijing time, we will be reducing shipping fees for the following ten logistics routes: U.S.-U.K. line (General), American line packet, American line packet (Batteries), American line (Special), EUB, HKFEDEX-F, MYFEDEX-F, HK-UPS-F5000, HK-UPS-F6000, and HK-UPS-F8000.

In addition to lowering costs, we have also made significant improvements to our operational processes. These enhancements are designed to streamline our workflow, ensuring that your orders are handled with greater efficiency and speed.

We appreciate your patience and understanding as we made these updates and are confident that these changes will contribute to a smoother and more satisfying shopping experience.

If you have any questions or require further assistance, please do not hesitate to reach out to our customer service team.

Thank you for your continued support.

Warm regards,

[Kameymall.]