
Dear Customer,
Thank you for your attention to our services. In response to your inquiries regarding our refund policy, we are providing the following detailed explanation to help you better understand our procedures and policy specifics.
Refund and Return Policy Explanation
- Quality Issue Returns and Exchanges
- Free Shipping Items:
- Return: Full refund with no shipping costs deducted.
- Exchange: No additional shipping fees required.
- Partial Item Return: The item's amount is refunded directly without deducting shipping costs.
- Non-Free Shipping Items:
- Return: The shipping cost for the item sent to you is deducted, and the remaining amount is refunded.
- Exchange: The shipping cost for the item sent to you is deducted, and the remaining amount is refunded for the exchange.
- Partial Item Return: The item's amount is refunded directly without deducting shipping costs.
- Non-Quality Issue Returns and Exchanges
- Free Shipping Items:
- Return: The cost of return shipping is deducted, and the remaining amount is refunded.
- Exchange: You are responsible for two shipping costs (original delivery and return), and the remaining amount is refunded after deducting the actual amount incurred.
- Partial Item Return: The cost of return shipping is deducted, and the remaining amount is refunded.
- Non-Free Shipping Items:
- Return: You are responsible for two shipping costs (original delivery and return), and the remaining amount is refunded after deducting the actual amount incurred.
- Exchange: You are responsible for three shipping costs (original delivery, return, and re-delivery), and the remaining amount is refunded after deducting the actual amount incurred.
- Partial Item Return: The cost of return shipping is deducted, and the remaining amount is refunded.
Example
Suppose you purchased a piece of clothing priced at 500 yuan, which is a free shipping item. After reviewing the QC, if you are not satisfied with the product and wish to return it, our process is as follows:
- After receiving your return request, our staff will contact the merchant to confirm whether you need to bear the shipping cost.
- If the merchant determines that you need to bear the shipping cost, we will repack the product according to the merchant's requirements and pay the courier fee (for example, 20 yuan).
- After the product is returned, we will deduct the courier fee from your refund amount, that is, 500 - 20 = 480 yuan, which is the final refund amount you will receive.
Notes
- All shipping costs will be deducted based on the actual costs incurred.
- If additional handling fees are incurred during the refund process, we will inform you of the specific amount in advance.
We promise to provide transparent and fair services. If you have any questions during the refund or return process, please feel free to contact our customer service team at any time, and we will serve you wholeheartedly. Thank you once again for your understanding and support.