Kameymall.com Seller Star Rating Rules (for Sellers Based in Mainland China, Hong Kong and Taiwan) (“Rules”)
Version No.: July 16, 2021 Effective Date: July17, 2021
Article 1 – Purpose
In order to enhance the e-commerce capabilities of the Mall International website (http://www.Kameymall.com) and/or any mobile application seller, these Rules are established in accordance with the Kameymall.com General Rules and to better match such sellers with buyers.
Article 2 - Applicable Scope
These rules apply to all sellers who have a valid China Gold Supplier, Hong Kong Gold Supplier or Taiwan Gold Supplier membership on Kameymall.com.
Article 3 – Definition
The seller star rating function is a scoring system on Kameymall.com, designed to assess the seller's ability and willingness to serve international buyers, based on objective data, to measure the seller's performance throughout the whole process of cross-border transactions. Make deals at Kameymall.com.
Article 4 – Star Rating
- The Seller is awarded one star out of six (6) stars, i.e., zero (0), one (1), two (2), three (3), four (4) or five (5) stars based on the Seller's total performance score as assessed under four (4) performance indicators. The four (4) Performance Indicators are (I) Seller/Product Quality, (ii) Marketing, (iii) Transaction and (iv) After-Sales Service) (the "Performance Indicators").
Sellers must receive the same star rating across all performance indicators in order to receive the appropriate star rating. The thresholds for determining a seller's star rating are as follows: one (1) star rating is 60 points, two (2) star rating is 70 points, three (3) star rating is 80 points, one star rating is 85 points, four (4) star rating is 90 points, and five (5) star rating is 90 points.
- For example, if the seller wants to increase from three (3) Star rating to four (4) stars rating, all sellers must have at least four (4) stars. If any of the performance indicators is lower than four (4) stars, the seller will not get four (4) stars rating, subject to a lower star.
Article 5 – Display and Update of Star Rating
- Starting June 7, 2021, the diamond icon next to the seller's store on Kameymall.com will no longer show the seller's transaction level. Instead, the diamond icon will be determined by the seller's star rating. Buyers on Kameymall.com will see a gray diamond icon as opposed to sellers with zero (0) stars, while sellers with stars between one (1) and five (5) will have a corresponding number of orange diamond ICONS. The seller star is updated on the fifth (5th) day of each month based on the performance indicator of the last day of the previous month and remains the same in the current month.
- In a seller's account on Kameymall.com, sellers can view two sets of star ratings and two sets of performance metrics that show the seller's (a) custom transactions and (b) ready to ship transactions. For custom transactions and prepare shipping tracking transactions, the seller will be given a star rating in accordance with article 4 of these rules, and only the higher of the two stars will be publicly displayed as the seller's official star rating on Kameymall.com.
- Sellers can also view their predicted stars through their Kameymall.com account. The predicted star rating may be used as an indicative reference to the main performance of the Seller on a particular date. The data used to predict stars is updated daily
Article 6 - Privileges
- In order to encourage and support more sellers to enhance their e-commerce capabilities and improve buyers' experience on Kameymall.com, Kameymall.com may offer various discounts to sellers based on their star ratings. Sellers can view details of their privileges from their Kameymall.com account. Kameymall.com will reserve the right to adjust and modify this privilege from time to time based on the needs of Seller and the requirements of business development.
- Any privileges must be claimed within the following period of validity: from 10:00 (Beijing Time) on Friday (Friday) to 23:59:59 (Beijing Time) on Thursday (Thursday) of each month.
Article 7 - Miscellaneous
Kameymall.com reserves the right to review and/or update these rules, including but not limited to evaluation models, update frequency, performance indicators and applicable permissions.